Refinished Cabinet Expectations
Please initial beside each statement to indicate that you have read and understand what is to be expected and acknowledge our limitations as refinishers.
_______At Brand New Again, we refinish cabinets using a waterbase industrial coating imported from Italy. This is a durable coating and will last a long time if taken care of. Note: It is not an indestructible coating and it can chip or scratch just as manufactured cabinets would if abused.
_______The majority of doors we refinish are five-panel doors created for movement. We do our best to create clean lines where the middle panel meets the stiles and rails. Because wood contracts in the winter time, you may notice a slight line where the panel meets the stiles and rails. You can help to prevent the expansion and contracting of these doors by regulating the temperature and humidity in your home. Brand New Again will not be held responsible for door/cabinet movement after we finish the refinishing process.
_______Open grain doors and doors with knots and other natural wood imperfections require more work to fill the pores and help to create a smooth surface. We will do two coats of primer and two coats of our Italian formulated Industrial Wood Coating on the fronts and backs of these doors which will provide a beautiful finish, but there will still be some grain showing. If you’re looking for a completely smooth manufactured look, we would suggest looking at replacing the doors with a closed grain substrate.
_______We use low-tack 14-Day Safe painters tape and roofing paper to protect your floors. Low-tack painters tape should not cause any issues and does a nice job to protect the floors, however, a floor finish that is damaged by low-tack painters tape is a sign of a failed finish and is the liability of the flooring contractor and not Brand New Again.
_______There may be imperfections that are not noticeable when the cabinets are dark. However, when transitioning to a light color or a white, those imperfections can stand out. Some of these imperfections may include but are not limited to doors warping, large gaps where cabinets meet the walls or ceiling, cabinet boxes not being square and alignment issues due to improperly installed cabinets. On installation day, we do our best to make sure everything within our control is perfect for our clients but want to make you aware that there are some things that are out of our control with regards to the actual structure of the cabinets.
_______If there are functional issues with current hardware, you can replace and order new. If you choose to keep existing hardware, understand that the conditions of that hardware will not change when we refinish the doors and drawers and if there are existing issues, they will continue to occur in the future.
_______ Refinished cabinets should not be cleaned or scrubbed on using any chemicals or mixtures outside of a light dish soap and water with the soft, nonabrasive, side of a sponge or lint free washcloth.
______Cabinet touchups will be performed on installation day and remaining paint left as touchup paint should the client need it in the future as normal wear and tear is not the responsibility of Brand New Again.
______Promotion/Advertising: The Customer authorizes Brand New Again Refinishing to display a sign in the clients’ yard for the duration of the job, and to use photographs taken at the jobsite for display, promotion, and advertising purposes.
______Cancellations or rescheduling require a minimum of 30 day notice. If cancelling inside of 30 days, client will be responsible to pay 50% of total balance of their kitchen cabinet refinishing invoice. If rescheduling inside of 30 days, the total balance of the kitchen cabinet refinishing invoice will need paid by the originally scheduled completion date.
I have read, understand and acknowledge the limitations of Brand New Again in relation to refinishing cabinets.
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